We are committed to providing you with high-quality pet beds and pet supplies. If you are not satisfied with your purchase, we offer the following return and refund policy:
- Return Conditions
You can apply for a return within 14 days of receiving the goods.
The goods must be unused, undamaged, and in their original packaging and labels.
- Applying for a Return
Please contact our team via the customer service email address or online customer service on our website, providing your order number and the reason for the return.
We will review your application within 1-2 business days after receiving it and inform you of the return address and return process.
Address: 10010 SUNSET PL, SAN ANTONIO, TX 78245
- Refund Process
Once we receive and inspect the returned goods and confirm that they meet the return conditions, your refund will be processed within 3-5 business days.
The refund will be returned through your original payment method; the specific arrival time depends on the processing time of the payment platform.
- Shipping Costs
For returns due to product quality issues or incorrect item delivery, we will cover the round-trip shipping costs.
For returns for other reasons, you will be responsible for the shipping costs.
- Return Instructions
Please ensure you use a trackable courier service when returning items so we can confirm their return.
Keep your return receipt for future reference.
If you have any questions about our return and refund policy, please feel free to contact our customer service team. We are happy to assist you.